Axis Group, one of the UK’s fastest growing security, cleaning, front-of-house and support services organisations, has been selected as a finalist in the Institute of Customer Service’s UK ‘Customer Satisfaction Awards’ for the Employee Engagement Strategy category.
The nomination is in recognition of Axis Group’s people strategy, launched in 2015, with nine distinct business components, all feeding into the central Employee Engagement and excellent customer service focus. It is now the cornerstone of its company ethos and integral to Axis’ ongoing goal to become ‘The Employer of Choice’ within its sector.
Reward and recognition programmes, CSR initiatives, communication and Axis Group’s employee portal are all tools Axis uses to further employee engagement and satisfaction. The company also offers counselling, health and financial wellbeing initiatives, all of which have helped to increase staff retention by 20% in just four years.
Jonathan Levine, Axis Group CEO, reiterates that their business is their people and it has to strive to be the best:
“We are constantly having to look at innovative ways to attract and retain the best talent, and develop remuneration packages that go beyond ‘traditional’ benefits. We achieve this through encouraging excellent performance, clarifying responsibilities and delivering tailored and engaging learning and development programmes,” he says.
“We want our employees to feel motivated, committed and empowered to act in the moment to resolve problems, display empathy, demonstrate consistency and continuously find ways to improve both their customer and personal experiences.”
The nomination follows Axis Group’s ServiceMark Accreditation from The Institute of Customer Service, which was achieved as a result of its drive to put customer service at the forefront of its business.
ServiceMark is a national standard recognising an organisation's achievement in customer service, and its commitment to upholding those standards. It is awarded based on customer satisfaction feedback, a 6-day assessment of standards and employee engagement with an organisation's customer service strategy.
“I am absolutely delighted that the hard work and dedication of so many people has been recognised with this nomination,” concludes Jonathan. “It’s the recognition we need to stand out to employees, future employees and customers for being a company who values its people.”
Institute of Customer Service website.