Mercury Shopping Centre awarded autism friendly accreditation

Updated: Mar 6, 2020

Axis Group, which provides facilities services in the UK, has been instrumental in one of its shopping centre clients gaining Autism Friendly accreditation from the National Autistic Society (NAS). This aims to make shopping more accessible for people with autism spectrum conditions.

The Mercury shopping centre has been awarded an Autism Friendly accreditation from the National Autistic Society. Photo: Mercury Mall

Axis provides cleaning, security, customer services training and support services at The Mercury shopping centre in the south of England. Deputy contracts manager Brad Halfacre completed a training course to become an Autism Champion and went on to train other staff members on site on how to manage a customer with autism in situations of distress, along with simple ways to communicate and improve their shopping experience.

Shoppers visiting The Mercury Mall in Romford may already be familiar with The Mercury’s Sensory Tuesdays when the music is turned off, hand driers are replaced with paper towels - allowing shoppers to enjoy a break from the business of everyday life and the overload of too much information.

The National Autistic Society (NAS) awarded the centre an autism accreditation for their work introducing a number of initiatives such as their provision of sensory visual guides to help those planning a visit to the centre.

All staff have received training on understanding autism,” said Brad Halfacre, assistant contracts manager for Axis Group at The Mercury.

For more information and support for parents of autistic children, please visit: Autism Parenting Magazine.